Refund policy

Return Policy

Some items may be returned within 30 days if they are unused and in their original packaging. If you are returning used items, we will charge a 10% restocking fee for the return, which you will see deducted from your refund.

We require that you pay to ship the items back to us unless you have received damaged or the wrong items. In that case, USA customers can request a return label through help@wetshavingstore.com, and we will send it after payment for the label. Once your returned items are received, you will be issued a prompt refund for the item total. We will not reimburse the shipping cost of your original order.

Soaps, creams, splashes, balms, and any product that is applied to your skin or body cannot be returned due to health and sanitary reasons. This includes bar soaps, pre-shave, and post-shave (balms, splashes, oils, etc.).

For orders that receive free shipping, the shipping cost incurred by us will be deducted from the refund total, as free shipping is a courtesy to our customers who make purchases over the free shipping threshold.

For international orders, partial refunds may be offered at the discretion of the customer service agent. You may return items for a full refund, but you will be required to ship the items at your own expense.

This return policy is subject to change without notice.

Items shipped directly from the manufacturer are subject to different return policies.

In general, the supplier will create a return label within 2 days. The customer is required to ship back the products within 30 days. A refund will be provided once the items have been returned. The amount to be refunded may vary depending on the manufacturer. If there are any concerns with your return, you will be informed and notified by The Wet Shaving Store. Please communicate with The Wet Shaving Store for customer service.