Refund policy
Return Policy
To start a return, email help@wetshavingstore.com within 30 days of delivery with your order number and the reason for the return. We will confirm whether the item is eligible and send you return instructions. Please do not ship anything back before you have received that confirmation. Unauthorized returns may be refused or returned to you at your expense.
What can be returned?
Most items may be returned within 30 days of delivery if they are unused and in their original packaging.
Used items that are not listed in the section below may be returned within 30 days of delivery, subject to a 10% restocking fee that will be deducted from your refund.
What cannot be returned?
The following are not eligible for return, exchange, or refund:
- Overstock, clearance, and closeout items. Items purchased from the Overstock Sale collection, or through any clearance or closeout promotion, are final sale. This is stated on the sale page at the time of purchase.
- Products applied to the skin or body. Soaps, creams, splashes, balms, oils, and pre-shave and post-shave products cannot be returned for health and sanitary reasons. This applies whether or not the product has been opened.
- Used razors, blades, and shaving brushes. Razors, razor blades, and shaving brushes cannot be returned once they have been used, for health and sanitary reasons. Unused razors and brushes in their original, unopened packaging may be returned under the standard 30-day policy above.
Return shipping and refunds
You are responsible for the cost of shipping items back to us. If you received a damaged or incorrect item, that is our error, and we will cover it. USA customers should email help@wetshavingstore.com, and we will send a prepaid return label at no cost to you.
Once your return is received and inspected, we will issue a prompt refund for the item total. Original shipping charges are not refunded.
For orders that received free shipping, the shipping cost we incurred will be deducted from the refund total, as free shipping is a courtesy extended to customers who reach the free shipping threshold.
International customers may return items for a refund but are responsible for return shipping at their own expense. Partial refunds may be offered at the discretion of our customer service team.
Items shipped directly from the manufacturer
Items shipped directly from the manufacturer are subject to that manufacturer's return policy. In general, the supplier will create a return label within 2 days, and you are required to ship the products back within 30 days. A refund will be provided once the items have been returned, and the amount refunded may vary depending on the manufacturer. If there are any concerns with your return, The Wet Shaving Store will notify you. Please direct all customer service communication to The Wet Shaving Store.
This return policy is subject to change without notice.