Shipping policy
Shipping & Delivery Policy
Last updated: August 2026
Where Orders Ship From
The Wet Shaving Store is an online-only retailer based in Southern California. Orders ship from our Southern California fulfillment location, and some items ship directly from the manufacturer. Because of this, a single order may arrive in more than one shipment.
Please do not send returns or packages to us without first contacting help@wetshavingstore.com for a return authorization and shipping instructions. Unauthorized shipments may be refused.
Order Processing & Handling Time
We pride ourselves on fast and reliable order processing. Orders are typically processed and shipped the same business day or the next business day.
- Business days: Monday–Saturday
- Closed: Sundays
Processing times may be longer during sales, holidays, and the peak season beginning in November.
Once your order ships, tracking information will be automatically emailed to you and reflected in your store account. Please allow up to 24–48 hours for tracking updates to appear, as carriers may delay initial scans.
Shipping Carriers
We ship using USPS and UPS, depending on the option selected at checkout. Shipping costs are calculated in real time during checkout based on carrier rates, package weight, and destination.
For carrier-specific delivery estimates, please refer directly to the carrier's website.
Aftershaves, Colognes, and Alcohol-Based Products
Some alcohol-based grooming products are classified as flammable and are regulated as hazardous materials for shipping. Whether a particular product is affected depends on its alcohol content and formulation, not on what the product is called, so these restrictions vary from item to item.
Domestic orders
- Products classified as flammable ship by ground service only and cannot travel by air. Expedited and air options are not available for domestic orders containing them, regardless of the service selected at checkout.
- Orders containing these items may take longer to arrive than a carrier's standard estimate, particularly for cross-country shipments.
- If your order contains both restricted and unrestricted items, we may split it into separate shipments. You will not be charged additional shipping when we do this.
If you select an expedited option on a domestic order containing these items, we will ship by the fastest available ground method and will contact you if the difference in cost or timing is significant.
International and APO/FPO orders
Products classified as flammable, including colognes and higher-proof aftershave splashes, cannot be shipped internationally or to APO/FPO addresses. Aftershaves and similar products formulated below the flammable threshold can be shipped to these destinations.
Because eligibility depends on each product's formulation, we review international and APO/FPO orders before they ship. If an item in your order cannot be sent to your destination, we will contact you to arrange a substitution, a partial shipment, or a refund for that item.
Shipping Responsibility & Delivery Confirmation
All orders are shipped to the address entered by the customer at checkout. Customers are responsible for ensuring the accuracy and completeness of their shipping address.
Once an order has been handed over to the shipping carrier and marked as Delivered by the carrier, The Wet Shaving Store's responsibility for the shipment is fulfilled. We are not liable for:
- Lost or stolen packages after confirmed delivery
- Packages delivered to an incorrect address provided by the customer
- Delays caused by the carrier
- Theft or misplacement after delivery
If tracking shows a package as delivered but it cannot be located, customers are encouraged to:
- Check with household members or neighbors
- Contact the local post office or carrier directly
Packages Delayed or Stalled in Transit
Occasionally a package stops receiving tracking scans or misses its estimated delivery date. This is different from a package marked delivered, and we will help.
Please email help@wetshavingstore.com with your order number if either of the following is true:
- Tracking has not updated in 5 or more business days
- Your package has not arrived within 7 business days of its estimated delivery date
We will open a search or trace with the carrier on your behalf. Carrier investigations typically take 5 to 10 business days to resolve. We will keep you updated as we hear back, and if the carrier confirms the package as lost we will arrange a replacement or refund.
Shipping Protection (Highly Recommended)
Customers may protect their shipment by selecting Low Flat Rate with Protection at checkout. This option includes shipping insurance.
If a protected order is lost or damaged in transit, it may qualify for replacement or refund through our insurance provider.
Important:
- Claims must be reported within 30 days of the last tracking scan or the estimated delivery date, whichever is later
- Damage claims should be reported within 7 days of delivery, and photos of the packaging and contents are required
- Claims are subject to verification and carrier confirmation
- Resolution timelines depend on the insurance provider's investigation process
To initiate a claim, email shipping@wetshavingstore.com with your name, order number, and a description of the issue.
Flat Rate, Free Shipping & Sale Items
- Flat-rate shipping options are available for U.S. orders
- Protected and non-protected shipping options may be offered
- Free shipping is available on orders that meet the current promotional threshold (subject to change without notice)
- Overstock, clearance, and closeout items are not eligible for free shipping. Shipping on these orders is calculated by weight, with a minimum charge of $10.
Undeliverable & Returned Packages
If a package is returned to us as undeliverable due to an incorrect or incomplete address:
- Customers may request re-shipment after providing a verified address and paying additional shipping costs
- If a refund is requested instead, the refund will be issued after the package is received and inspected
Refunds for undeliverable orders are issued as follows:
- Original shipping costs are non-refundable
- A 10% restocking fee will be deducted
- Refunds apply only to items returned in unused, undamaged condition
- Final sale items, including overstock and clearance purchases, are refunded less original shipping and the restocking fee only when the package is returned to us unopened and unused
APO/FPO & Military Addresses
APO/FPO addresses are considered domestic shipments and are welcome. Please note:
- Tracking updates may be limited or delayed
- Delivery times are not guaranteed due to distance and military handling
- Flammable products cannot be shipped to APO/FPO addresses; see the section on aftershaves and colognes above
Manufacturer Direct Shipping
Some items ship directly from the manufacturer. Shipping rates, availability, and timelines for these items are set by the manufacturer and may differ from standard store shipping options.
International Shipping
We ship internationally, including to Canada and destinations worldwide. International orders are handled through a third-party international shipping partner. Please note that products classified as flammable, including colognes, cannot be shipped outside the United States. See the section on aftershaves and colognes above.
Key international shipping terms:
- Rates are tiered based on package weight and destination
- Once the package reaches the destination country, it is transferred to the local postal service or courier for final delivery
- Tracking continues through delivery in most destinations, though the level of detail varies by country
- International transit times are longer than domestic and are not guaranteed
Customs, Duties & Taxes
International customers are responsible for all import taxes, customs duties, and fees assessed by their country. These fees are not collected by The Wet Shaving Store and cannot be estimated in advance.
We are not responsible for:
- Customs delays
- Refused or seized packages
- Undeliverable international shipments due to local regulations
Canada Shipping
Orders to Canada ship through our third-party international shipping partner and travel by ground, then transfer to Canada Post for final delivery. Please allow additional transit time compared to air service. Restrictions on flammable products apply to Canadian orders in the same way as other international destinations.
Payment Methods
We accept:
- Credit & Debit Cards (processed via Shopify)
- PayPal
Contact Us
For shipping-related questions, contact us at:
By placing an order with The Wet Shaving Store, you agree to the terms outlined in this Shipping & Delivery Policy.